Terms of Service

By placing an order with Sphaera Ltd you express your understanding and agreement that you are bound by the terms as below.

Shipping

All orders are shipped from New Zealand with a tracked courier service.

We endeavour to process and dispatch orders within 1-2 working days. Orders will be delivered during standard working hours Monday - Friday.

New Zealand - Free shipping for orders over $50NZD, Standard Flat Rate of $5 NZD for orders under $50 NZD

Australia - International shipping Flat rate of $12 NZD. Please supply a physical address for delivery. Deliveries to PO Boxes unavailable.

USA and Canada - International shipping flat rate of $25 NZD. Please supply a physical address for delivery. Deliveries to PO Boxes unavailable.

Rest of World - please contact use hello@sphaera.co.nz for inquiries about international shipping.

All customs charges and import duties are the responsibility of the purchaser, please contact your local customs office for more details regarding your country.

Returns Policy and Process

If there are any issues with your order as received please contact us within 7 days at hello.sphaera.co.nz

In the unlikely event of a faulty item being received we will replace the item at our cost. If your order arrives damaged from shipping please record the damage and notify us as soon as possible.

Due to hygiene considerations we are unable to offer a refund or exchange on ‘change of mind’ purchases. 

Please note that due to the handmade nature of our products small variations may be possible from the item images displayed on this site.

Payment

Full payment of the order must be received prior to the goods being dispatched.

All credit and debit card holders are subject to validation and authorisation by our bank to maintain security and prevent fraud.

Our prices are shown in and transactions are processed in New Zealand dollars and will be charged to you using your providers current exchange rate. Credit card companies and payment providers may charge international fees and/or commissions for transactions.

Privacy Policy

Customer information is collected to enable us to process your order efficiently. All information is stored securely and will not be disclosed to third parties under any circumstances.

All credit cards are processed using the secure Shopify payment platform.